Warranty 2018-01-11T21:53:33+08:00

WINSTAR  products are made exclusively from technologically-advanced materials designed to provide more than 10 years of low maintenance use and enjoyment. WINSTAR warranties that the products will not rotting, splitting, warping or damage caused by termites or fungal decay within 10 years from the date of purchase. All above lifetime summary just in the rule of the normal environment and treatment.

This Warranty does not cover the cost of installation, removal of debris/waste, reinstallation, color variations or fading.

Exclusions from Warranty Coverage:

WINSTAR does not warrant against and is not responsible for, and no implied warranty shall be deemed to cover, any product failure, product malfunction, or damages attributable to:

(1) If the improper installation of the WINSTAR Products and/or failure to abide by our installation guidelines, including but not limited to improper gapping;

(2) If use of the WINSTARProducts beyond application which we recommended by our Technic department;

(3) Movement, distortion, collapse or settling of the ground or the supporting structure on which the WINSTAR Products are installed;

(4) Any act of God (such as flooding, hurricane, earthquake, lightning, etc.), environmental condition (such as air pollution, mold, mildew, etc.), or staining from foreign substances (such as dirt, grease, oil, etc.);

(5) Variations or changes in color of the WINSTAR Products;

(6) Normal weathering due to exposure to WINSTAR products , weather and atmosphere which can cause colored surfaces to, among other things, flake, chalk, or accumulate dirt or stains;

(7) Improper handling, storage, abuse or neglect of the WINSTAR Products by Purchaser, the transferee or third parties.

In obtaining refund or replacement, the original owner must submit its claim along with this warranty certificate, original purchase invoice stating purchase date, pictures of defective products and a detailed description to us.